Terms and Conditions
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Thank you for accessing this website www.empressbathrooms.co.uk.
Delivery of Goods
We delivery goods to all over UK Mainland, delivery time generally takes 4-5 working days although this can sometimes be quicker depending on the type of items being ordered. However, in some circumstances, an item listed as 'in stock' may on occasion be out of stock if sales have been high. In those situations we would expect to re-stock and deliver the goods within a week. If the delivery date is expected to be longer than 1 week, we will contact you and give you an estimated delivery date, or give you the option to cancel your order.
Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge of £12 .We cannot accept responsibility for goods which cannot be delivered by our couriers. For example, if our courier service has tried to deliver the goods on several different occasions but has found no-one in to sign for the goods, the goods will be returned to us automatically by the courier without our prior knowledge. In situations like this, we will have to re-charge carriage to cover costs of re-sending parcels back out. Customers must ensure they correctly enter the delivery address when checking out. Failure to do so could mean the package will not be delivered and will be re-turned to us. To re-deliver a parcel a second time will incur an additional carriage charge which is payable by the purchaser and not by www.empressbathrooms.co.uk LTD
Claims for refunds on damaged goods must be notified within 5 days of delivery. In the unlikely event that you are not happy with your purchase, or the product is unsuitable. We are happy to refund or replace your purchase. The only request we make is that the product must be returned in a re-saleable condition and in its original packaging. Refunds will only be processed upon receipt of returned goods. We are unable to refund carriage costs.
All products supplied by
www.empressbathrooms.co.uk LTD come with a 12 month retailers guarantee. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance, if needed, is not covered. This does not affect any statutory rights that you may have.
www.empressbathrooms.co.uk LTD cannot be responsible for typographical errors, for instance if a product is marked with an incorrect price. In this instance we will email you and inform you of the correct price, you will have an opportunity to cancel the order should you wish.
This site and its Content are provided "as is" excluding warranties of any kind, either express or implied, to the fullest extent permissible under applicable law. We accept no responsibility for functions contained on the site and make no warranty that the site will operate uninterrupted or error-free or that any defect will be corrected. We do not warrant that the site is compatible with your computer equipment or that the site or its server is free of errors, viruses, worms or "Trojan horses" and we shall not be liable for any damage you may suffer as a result of such destructive features.
Governing Law and Jurisdiction
These conditions are governed by the laws of England.