We have compiled a list of frequently asked questions below to enable you to find answers fast.
How long does delivery take?
We aim to deliver all orders as quickly as possible, but we are unable to guarantee delivery times. Any delivery times quoted within the item descriptions are only guidelines and more accurate dates will be given once your order has been processed. We cannot be held responsible for items not being delivered on time as sometime things beyond our control can mean delays. Please bear this in mind if booking in tradesmen for installation, or arranging days off work for expected delivery. All items are shipped to the address you have provided via the checkout. We display this information on each product page, as some of our items have different delivery dates from others. If there are any unexpected delays, we will contact you via email / telephone to inform you of this. United Kingdom and Mainland Only: Extra Surcharges Charges depend on location: Please contact us for a quote on delivery costs to. Channel Islands/ Isle of Wight/ Isle of Man/ Scilly Isles/ Scottish Highlands/ Scottish Islands/ Northern Ireland/ Ireland/ European delivery rates: Charges depent on location: POA All Import duty charges TAX & VAT These charges are the buyer's responsibility.
Change of address on order ?
Please ensure you specify the correct delivery address during checkout, as address changes may not be accepted afterwards. (excluding Bank Holidays UK Public Holidays) All items are shipped to the address you have provided via the checkout.
- Empress Building Centre Ltd
- 135-139 Long Lane,
North West London
Plumbers Merchant / Trade Counter /
Monday- Friday 8:00 AM - 5:00 PM
Saturday: 8:30 - 2 PM
Bathroom Showroom By Appointment Only
(Registered in England and Wales)
Company Reg. No. 02420525